Progressive Money Limited

Financial Ombudsman decision DRN-2262636 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss W complained about a loan Progressive Money Limited provided to her. She thought that Progressive should’ve seen that, when it provided the loan, she was having problems managing her existing debtIrresponsible lending

remove from the outstanding balance on this loan any additional interest charges which have been applied to the account on or after 6 November 2017Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2262636.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.