PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2260579 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jan 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr S complains that PayPal Europe Sarl & Cie, SCA (PayPal) recorded a late payment marker on his credit file which they are now refusing to remove.Credit file reporting

Mr S said that during the complaint process, PayPal told him the marker would be removed and offered him £50 as a goodwill payment.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2260579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.