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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2258526 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

the money wasn’t returned to his accountPayment delayed or failed

Mr B said that he is partially deaf, and additionally suffers from a condition which makes stressful situations, and talking on the phone, very difficult for himSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2258526.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.