Bank of Scotland Plc

Financial Ombudsman decision DRN-2256193 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr C complains that he has lost out on interest on his account with Bank of Scotland plc as he asked to speak with a financial adviser about generating the best rate of interest but was told there wasn’t one.Interest and rates

he said the £100 compensation was for the time taken to deal with his complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2256193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.