Nottingham Building Society

Financial Ombudsman decision DRN-2254171 Upheld

Upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Tue Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Interest and rates

In the Ombudsman’s words

Mr K complains about what happened when he closed his savings account with Nottingham Building Society (“NBS”).Account closed or refused

He told us there was no online confirmation that his account was closing. And he said he only received interest up until Sunday, but the terms of this account were quite clear that interest should’ve been paid up until Monday.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2254171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.