National Westminster Bank Plc

Financial Ombudsman decision DRN-2252678 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs D complain that National Westminster Bank Plc made errors in relation to their buy-to-let mortgage that meant they were unable to obtain a fixed interest rate deal towards the end of their mortgage term.Mortgage administration

They also raised issues with how NatWest had responded to the complaint, including that it had initially declined to include in its response confirmation that it was in fact its ‘final response’.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2252678.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.