HSBC UK Bank Plc
Financial Ombudsman decision DRN-2252302 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Feb 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr R complains that HSBC UK Bank Plc failed in its chargeback attempt and rejected his claim under Section 75 Consumer Credit Act 1974Card dispute or chargeback
It did accept that it hadn’t handled the matter as well as it could and it offered Mr R £300 compensation.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2252302.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.