Nationwide Building Society

Financial Ombudsman decision DRN-2240181 Upheld

Upheldoutcome, as published by the Ombudsman

£255redress stated in the decision

Sun Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

refund any charges made to his account as a resultCharges and fees

failed to credit his account following a deposit he made through their ATMPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2240181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.