Lloyds Bank PLC

Financial Ombudsman decision DRN-2239947 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr T complains about Lloyds Bank PLC and their failure to unblock his card correctly after it was blocked while he travelled around Asia.Funds blocked or frozen

I do think Lloyds failure to advise Mr T correctly had a significant impact on him at the time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2239947.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.