Santander UK Plc
Financial Ombudsman decision DRN-2239542 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
The call handler was helpful and sympathetic. But she did tell Mrs W that there was no obligation to make payments to the mortgage while things were resolved. And she didn’t tell Mrs W that if payments weren’t made, interest would continue to accrue and be added to the balance.Mortgage administration
Mrs W, who is the executor of her late husband Mr W’s estate, complains that Santander UK Plc didn’t tell her that interest would continue to accrue on his mortgage after she notified Santander of his death.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2239542.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.