Triodos Bank UK Limited

Financial Ombudsman decision DRN-2236359 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms D complains that Triodos Bank UK Limited closed her account following some transactions it queried.Account closed or refused

Ms D has said she is unhappy with the service she received from Triodos. I have looked at what the investigator has said and what Triodos have done. I see they have apologised and committed to offer training to the staff member involved.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2236359.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.