Lowell Financial Ltd

Financial Ombudsman decision DRN-2234473 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs G also complains that Lowell failed to carry out reasonable checks when it acquired the debt and that it can’t demonstrate that the outstanding debt it says is owed is correct.Credit file reporting

Mrs G complains that Lowell Financial Ltd (Lowell) failed to provide a legible copy of her original credit agreement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2234473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.