PSA Finance UK Limited

Financial Ombudsman decision DRN-2232676 Upheld

Upheldoutcome, as published by the Ombudsman

£105redress stated in the decision

Tue Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

collected that amount and a £25 administration charge from Ms T’s accountCharges and fees

PSA Finance’s failure to properly notify Ms T about the penalty charge noticeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2232676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.