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Hanley Economic Building Society

Financial Ombudsman decision DRN-2219796 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr H complains that Hanley Economic Building Society refused his mortgage applicationMortgage administration

Mr H also says that our investigator failed to address this. Hanley’s email of 25 October 2019, its final response letter, simply says that Mr H’s application was declined despite Hanley dedicating time and resource in underwriting his case. It then tells him Mr H it has investigated his case but “we believe that you do not have grounds for the complaint”Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2219796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.