Erudio Student Loans Limited

Financial Ombudsman decision DRN-2216432 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss P questioned why Erudio hadn’t sent letters by recorded delivery and why the debt didn’t appear on her credit file.Credit file reporting

Miss P has commented on the conflicting information Erudio gave her about why it hadn’t emailed her. But Erudio has acknowledged it gave her the wrong information over the phone and has apologised for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2216432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.