Nationwide Building Society

Financial Ombudsman decision DRN-2214442 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

mistakes when she applied to open an account with themAccount closed or refused

Miss B told us she was extremely disappointed with the view. She repeated that had it not been for the first error she could have moved her overdraft sooner and incurred less interest or taken an alternative step of transferring her overdraft to a 0% credit card. She said there were two mistakes, both on her initial application and, then, when Nationwide failed to investigate the complaint. So, it took two months to get a full final response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2214442.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.