Firms › Creation Financial Services Limited ›

Creation Financial Services Limited

Financial Ombudsman decision DRN-2213949 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

declined a payment he attempted on his credit card and then blocked his cardFunds blocked or frozen

unhappy that Creation delayed contacting him to tell him why they had done thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2213949.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.