National Westminster Bank Plc

Financial Ombudsman decision DRN-2212275 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr G complains that National Westminster Bank Plc (“NatWest”) acted unfairly and unreasonably when dealing with his mortgage.Mortgage administration

Mr G had previously made overpayments from the branch but on this occasion, Mr G said that he was told he could only overpay by contacting the mortgage centre and by paying a CHAPS fee.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2212275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.