Klarna Bank AB (publ)

Financial Ombudsman decision DRN-2209839 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr T complains that Klarna Bank AB (publ) refused to cancel his loan agreement and pay him fair compensation in respect of a faulty phone.Product mis-sold

It said that it was waiting for S to cancel the order.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2209839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.