NewDay Ltd

Financial Ombudsman decision DRN-2197197 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

placed a temporary hold on Mr F's cardFunds blocked or frozen

NewDay said in its final response to the complaint that it would contact customers within 24 hours of a declined transaction; the morning of 4 March was, however, outside this timeframeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2197197.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.