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Financial Ombudsman decision DRN-2197124 Not upheld

Not upheldoutcome, as published by the Ombudsman

£468redress stated in the decision

Tue Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr A didn’t pay the minimum payment due in October 2018 and he was charged a fee of £12.Charges and fees

Mr A complains that he was charged interest on his credit card account due to a missed monthly payment.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2197124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.