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Western Union Payment Services Ireland Limited

Financial Ombudsman decision DRN-2195014 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Western Union prevented both Mr H and his girlfriend from using its servicesAccount closed or refused

Mr H was unhappy with the decision, lack of explanation and poor service provided in trying to ascertain what had happenedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2195014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.