Barclays Bank UK PLC

Financial Ombudsman decision DRN-2194789 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

didn’t set up a payment deferral when he asked it to in March 2020Mortgage administration

He was unhappy with the service he received from BarclaysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2194789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.