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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2183044 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

One of the existing signatories had passed away.Bereavement and power of attorney

The Co-op in its final response said that it took longer than expected to deal with processing the request. Its bereavement and business departments had made administrative errors.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2183044.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.