NewDay Ltd

Financial Ombudsman decision DRN-2181912 Upheld

Upheldoutcome, as published by the Ombudsman

£47redress stated in the decision

Mon Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs C complains that NewDay Limited (NewDay) failed to correctly process a Section 75 claim relating to a payment made on her credit card .Card dispute or chargeback

Mrs C says that despite two requests NewDay failed to act on her request which caused extra costs, stress and upset given how long it was taking to resolve.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2181912.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.