Firms › RBS Collective Investment Funds Limited ›

RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-2180661 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss H’s complaint is essentially about the fact that RBS did not help her when she was in financial difficultyTreatment in financial difficulty

Miss H complains that The Royal Bank of Scotland Plc charged her overdraft fees and other fees while she was in financial difficulty.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2180661.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.