Bank of Scotland Plc

Financial Ombudsman decision DRN-2180635 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

failed to honour a credit card balance transfer offer they made to him, which he feels was unconditionalProduct mis-sold

Mr L was unhappy with BOS’s final response and so approached this service to see if we could assist in resolving the disputeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2180635.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.