National Westminster Bank Plc

Financial Ombudsman decision DRN-2177298 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

This was reported as fraudulent by the sending bank on 8 July 2019.APP scam refund refused

NatWest sent Ms P a notice of immediate account closure on 10 July 2019.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2177298.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.