Barclays Bank Plc

Financial Ombudsman decision DRN-2177232 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mr B complains that Barclays Bank UK PLC trading as Barclaycard (Barclays) applied the wrong promotional offer to his credit card and failed to inform him of the change in the promotional offer expiry date.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2177232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.