Santander UK Plc
Financial Ombudsman decision DRN-2174836 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
They are unhappy about what was recorded on their credit files following a change being made to the repayment method of their mortgage.Credit file reporting
Santander did make a mistake when it changed Mr and Mrs J’s mortgage and it incorrectly backdated the change.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2174836.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.