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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN-2170376 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr A has stopped paying for the car so his account with Mercedes-Benz Finance is in arrears and it has sent him a default noticeTreatment in financial difficulty

I find that it wouldn’t be fair or reasonable for me to require Mercedes-Benz Finance to allow Mr A to reject the car, to remove any information that it’s recorded on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2170376.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.