Nationwide Building Society

Financial Ombudsman decision DRN-2170178 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Clydesdale accepts that the call handler incorrectly cancelled Mr W’s cardFunds blocked or frozen

I agree that Mr W received poor service and that his card shouldn’t have been cancelled after his call on 13 February 2020Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2170178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.