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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN-2167971 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr W complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) refused to honour a settlement figure which it had sent to him.Charges and fees

BPF has acknowledged that the letter dated 28 October 2019 contained conflicting information. It has explained that this was a system generated letter which was triggered incorrectly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2167971.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.