Barclays Bank UK PLC

Financial Ombudsman decision DRN-2167099 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms W has complained that Barclays Bank UK PLC (“Barclays”) has discriminated against her, due to her being a transgender woman, when she went to open a bank account.Account closed or refused

Ms W complained to Barclays about this and had a number of face-to-face meetings in branch, but she says this hasn’t resolved the problem.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2167099.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.