NewDay Ltd

Financial Ombudsman decision DRN-2166189 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms S complains that NewDay Ltd closed her account without telling her.Account closed or refused

She says that NewDay handled the complaint poorly by taking a long time to respond and not offering any compensation, even though they upheld the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2166189.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.