Barclays Bank UK PLC

Financial Ombudsman decision DRN-2164585 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

it had decided that it had fallen short of its standards when dealing with some of its customers when they had been in arrearsTreatment in financial difficulty

refunded him the interest and default fees which he had been charged during the period covered by the reviewCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2164585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.