Santander UK Plc
Financial Ombudsman decision DRN-2157914 Not upheld
Not upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Wed Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss W has complained that Santander UK Plc (“Santander”) has not downgraded her account despite her asking it to do so on numerous occasions.Charges and fees
One of our adjudicators assessed the complaint and she didn’t think Santander had acted unfairly. Miss W disagreed with the adjudicator’s assessment, so the matter was referred for an ombudsman’s final decision.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2157914.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.