Bank of Scotland Plc

Financial Ombudsman decision DRN-2145620 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr H complains that Bank of Scotland plc trading as Halifax (“the bank”) won’t refund money that he lost when he fell victim to a scam.APP scam refund refused

However, it did acknowledge that its first request for the funds to be returned wasn’t done on a scam basis as it ought to have been.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2145620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.