Barclays Bank UK PLC

Financial Ombudsman decision DRN-2142199 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr R has complained that Barclays Bank UK PLC won’t refund him for transactions he didn’t make or authorise.Unauthorised transaction

Remove any adverse information that has impacted his credit fileCredit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2142199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.