HSBC UK Bank Plc
Financial Ombudsman decision DRN-2141844 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
his accounts were blocked and he was unable to access them in any way other than by going into branch.Funds blocked or frozen
HSBC has accepted that the service Mr C received fell way below the standard that could be expectedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2141844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.