Bank of Scotland Plc

Financial Ombudsman decision DRN-2135989 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

He said he thought the error might have affected his credit file and impacted his ability to get a business account or joint account with Lloyds and other banks.Credit file reporting

Mr M is complaining about Lloyds Bank PLC’s handling of his date of birth in relation to his current account.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2135989.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.