Firms › Starling Bank Limited ›
Starling Bank Limited
Financial Ombudsman decision DRN-2127824 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Dec 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr A complains about Starling Bank Limited rejecting his application to open a bank accountAccount closed or refused
Mr A made a complaint to Starling. It said it didn’t discriminate against customers.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2127824.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.