TSB Bank plc

Financial Ombudsman decision DRN-2123517 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

TSB Bank plc refused to offer them a mortgage with a term that went past Mr C’s 75th birthday.Irresponsible lending

They also complain that TSB unfairly applied an early repayment charge of around £500 when Ms T redeemed her existing mortgage with TSB.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2123517.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.