Barclays Bank UK PLC

Financial Ombudsman decision DRN-2122641 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Ms H and Mr Y complain that Barclays Bank UK PLC didn’t allow them to port their mortgage product when they wanted to downsize from their existing property.Mortgage administration

Barclays offered to pay Ms H and Mr Y £150 because of a delay in processing the application. Barclays has accepted that there were technical problems and I believe that this is fair compensation for the trouble caused by this service issueService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2122641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.