National Westminster Bank Plc

Financial Ombudsman decision DRN-2117477 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr B has explained that he owed money to a third party. He and his family had been threatened with violence when he said he was unable to repay what his creditors said he owed. He explained that he disclosed his banking details so that they could obtain a loan in his name.APP scam refund refused

NatWest did write to Mr B to close these accounts during the time our service was negotiating with them a resolution to Mr B’s complaints.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2117477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.