Clydesdale Bank Plc
Financial Ombudsman decision DRN-2116661 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss S is unhappy with how Clydesdale Bank Plc (trading as Virgin Money) have administered her current account. She says it didn’t respect her contact preferences and provided poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2116661.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.