Nationwide Building Society

Financial Ombudsman decision DRN-2114992 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Fri Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

The complaint Mr W complains that Nationwide Building Society gave a fraudster details about his account and then allowed a payment he didn’t authorise.Unauthorised transaction

He wanted to know who could comment on this issue. He considered he had little protection as a consumer and that other banks didn’t make things so easy for a fraudster. Mr W said his complaint was never about getting his money back but about Nationwide’s attitude and his severe anxiety before the money was returned.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2114992.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.