Bank of China (UK) Ltd

Financial Ombudsman decision DRN-2105757 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

BOC did not agree. It said that it is willing to refund the money to Company B following investigator’s recommendation, but it wouldn’t be fair to ask it to pay interest.Charges and fees

BOC has received no response. BOC told Company B that the funds should remain in the account until they hear from the beneficiary.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2105757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.