Age Partnership Limited

Financial Ombudsman decision DRN-2104329 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs H’s complaint is about the service they were given by Age Partnership Limited in 2019. They say they were told their lifetime mortgage application had been acceptedMortgage administration

I think Age Partnership Limited provided Mr and Mrs H with incorrect information about their application having been accepted.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2104329.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.