Barclays Bank UK PLC

Financial Ombudsman decision DRN-2101248 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Data and privacy

In the Ombudsman’s words

failed to prevent her account being accessed by a fraudster and enabled fraudulent transactions to be carried outUnauthorised transaction

She accepts she received the refund however because the fraud occurred she was unable to use the product and therefore was disadvantaged by not having the credit available. This caused her detriment.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2101248.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.